By Emma Lacey-Bordeaux, CNN
(CNN) – Ken and Meredith Williams thought they were the ideal candidates for a home loan. They had good credit, steady jobs and they only wanted a modest loan. "We put in an offer on September 8th," Ken recalls, "we were told we would close October 7th."
That closing didn't happen. Then two more closing dates came and went. "It's just this black hole of nothingness," Meredith says. E-mail and phone calls went unanswered until finally the couple decided to "take the power back."